Handling of Personal Information

November 5, 2018
TOYOTA Connected Corporation

1. Name or Name of the Position, Department, and Contact Information of Personal Information Protection Manager (or its Proxy)
  A manager in charge of general affairs of Information Management.
(Chairman of the Information management committee)
【Contact Information】
Address Nagoya Intercity 14th Floor, 1-11-11
Nishiki, Naka-ku, Nagoya, Aichi 460-0003 Japan
Phone
Number
052-219-6700
E-mail
2. The Purpose of Use of the Personal Information
Kinds of Personal
Information
Purpose of Use
User Information of Services Related to G-BOOK【Note(*)】
a. Billing to users
b. Sending notices and providing information, etc. to users
c. Provision of G-BOOK services which uses users’ personal information (such as provision of weather forecast at the current location of vehicles )
d. Statistically processing and analyzing vehicle status information of users and utilizing it for the data base services (traffic information, etc.) to third party or users
e. Conducting a survey through questionnaires to users which enable us to conduct planning and development of products and services, or developing any measure to improve customer satisfaction, etc.
f. Any other purposes identified on this website when obtaining the personal information
User Information of GAZOO Shopping Mall and E-SUPPORT
a. Product, etc. shipment
b. Product billing
c. Responding to inquiries from users regarding a, and b
d. Provision of information to users
e. Planning and developing new services, etc.
User Information of G-Station
a. Personal authentication for the charge service usage
b. Billing of the paid charge services and other paid services
c. Taking necessary procedures to provide the charge services and related services
d. Provision of necessary information to provide charge services conducted by installers of G-Station
e. Taking necessary procedures to perform the bylaws of the G-station
f. Providing information, etc. from us to the users
g. Advertising G-Station or any other products and services which provided by us
h. Researching to plan and develop products and services, or developing any measure to improve customer satisfaction, etc.
i. Any other purposes identified on this website when obtaining the personal information.
H2V User Information
a. Personal authentication for the H2V service usage
b. Taking necessary procedures to use the H2V services
c. Taking necessary procedures to perform the bylaws of H2V
d. Advertising and providing information, etc. from us to the users
e. Researching to plan and develop products and services, or developing any measure to improve customer satisfaction, etc.
Employee Information(Incumbent)
a. Personnel management/education
b. Payments of salary, etc. (including procedures for tax, pension, insurance, etc.)
c. Operation and management of welfare program
d. Management of safety and health
e. Any other management of employment (including contact from us to employees necessary for business operations)
Employee Information(Retiree)
a. Record management of work, salary, health information, etc. while in office
b. Responding to inquiries concerning social insurance, etc.
c. Payment of the corporate pension
d. Any other management related to retirees (including sending information to retirees from us )
Recruitment Applicants Information
a. Contact related to recruitment activities
b. Evaluation and screening of recruitment applicants
Personal Information Handling in Entrust/contract Operations
a. Drawing at campaign, etc. and sending premiums
b. Sending catalogs
c. Responding to inquiries concerning the services (call center operations)
d. Development/operation management of information systems
Recording information of voice communication with each service call center
a. Confirmation of inquiry contents
b. Improvement of customer service quality and customer satisfaction
*Note: “Services related to G-BOOK” means Telematics Service provided by us such as G-BOOK and G-Link.
3. The jointly utilizing of Personal Information and third party provision by the opt-out procedure.
We do not jointly utilize personal information and provide to a third party by the opt-out procedure.
4. Anonymously Processed Information
(1)
Items of Personal Information included in the Anonymously Processed Information created by us are as follows.
  • ・Location information of vehicle,
  • ・Information regarding mileage of vehicle,
  • ・Information regarding the driving control system of vehicle and operating status of the driven system
  • ・Information regarding the operating status of vehicle equipment
(2)
Items of Personal Information included in the Anonymously Processed Information provided to a third party by us and its methods of providing are as follows.
  • ①Items of information
    ・Location Information of vehicle
    ・Information regarding Mileage of vehicle
    ・Information regarding the driving control system of vehicle and operating status of the driven system.
    ・Information regarding the operating status of vehicle equipment
  • ②Methods of providing
    Sending data, sending with recording mediums or sending documents
5. Contact Information for Complaints for Handling of Personal Information
【Contact Window】
Complaints and consultation window
【Contact Information】
Address Nagoya Intercity 14th Floor, 1-11-11
Nishiki, Naka-ku, Nagoya, Aichi 460-0003 Japan
Phone
Number
052-219-6700
E-mail
6. Name of the Accredited Personal Information Protection Organization and the Contact Information for Handling of Complaints
【Name】
JIPDEC
【The Contact Information for Handling of Complaints】
Personal Information Protection Consultation Service Office
Address Roppongi First Building, 1-9-9
Roppongi, Minato-ku, Tokyo, 106-0032, Japan
Phone
Number
03-5860-7565 / 0120-700-779
7. Procedures to meet Requests for Disclosure and others
Please contact “Complaints and consultation window” set forth in “5. Contact information for complaints for handling of personal information” and follow their direction.