November 5, 2018
TOYOTA Connected Corporation
1. |
Name or Name of the Position, Department, and Contact Information of Personal Information Protection Manager (or its Proxy) |
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A manager in charge of general affairs of Information Management. (Chairman of the Information management committee)
【Contact Information】
Address |
Nagoya Intercity 14th Floor, 1-11-11 Nishiki, Naka-ku, Nagoya, Aichi 460-0003 Japan |
Phone Number |
052-219-6700 |
E-mail |
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2. |
The Purpose of Use of the Personal Information |
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Kinds of Personal Information |
Purpose of Use |
User Information of Services Related to G-BOOK【Note(*)】
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a. |
Billing to users |
b. |
Sending notices and providing information, etc. to users |
c. |
Provision of G-BOOK services which uses users’ personal information (such as provision of weather forecast at the current location of vehicles ) |
d. |
Statistically processing and analyzing vehicle status information of users and utilizing it for the data base services (traffic information, etc.) to third party or users |
e. |
Conducting a survey through questionnaires to users which enable us to conduct planning and development of products and services, or developing any measure to improve customer satisfaction, etc. |
f. |
Any other purposes identified on this website when obtaining the personal information |
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User Information of GAZOO Shopping Mall and E-SUPPORT |
a. |
Product, etc. shipment |
b. |
Product billing |
c. |
Responding to inquiries from users regarding a, and b |
d. |
Provision of information to users |
e. |
Planning and developing new services, etc. |
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User Information of G-Station |
a. |
Personal authentication for the charge service usage |
b. |
Billing of the paid charge services and other paid services |
c. |
Taking necessary procedures to provide the charge services and related services |
d. |
Provision of necessary information to provide charge services conducted by installers of G-Station |
e. |
Taking necessary procedures to perform the bylaws of the G-station |
f. |
Providing information, etc. from us to the users |
g. |
Advertising G-Station or any other products and services which provided by us |
h. |
Researching to plan and develop products and services, or developing any measure to improve customer satisfaction, etc. |
i. |
Any other purposes identified on this website when obtaining the personal information. |
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H2V User Information |
a. |
Personal authentication for the H2V service usage |
b. |
Taking necessary procedures to use the H2V services |
c. |
Taking necessary procedures to perform the bylaws of H2V |
d. |
Advertising and providing information, etc. from us to the users |
e. |
Researching to plan and develop products and services, or developing any measure to improve customer satisfaction, etc. |
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Employee Information(Incumbent) |
a. |
Personnel management/education |
b. |
Payments of salary, etc. (including procedures for tax, pension, insurance, etc.) |
c. |
Operation and management of welfare program |
d. |
Management of safety and health |
e. |
Any other management of employment (including contact from us to employees necessary for business operations) |
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Employee Information(Retiree) |
a. |
Record management of work, salary, health information, etc. while in office |
b. |
Responding to inquiries concerning social insurance, etc. |
c. |
Payment of the corporate pension |
d. |
Any other management related to retirees (including sending information to retirees from us ) |
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Recruitment Applicants Information |
a. |
Contact related to recruitment activities |
b. |
Evaluation and screening of recruitment applicants |
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Personal Information Handling in Entrust/contract Operations |
a. |
Drawing at campaign, etc. and sending premiums |
b. |
Sending catalogs |
c. |
Responding to inquiries concerning the services (call center operations) |
d. |
Development/operation management of information systems |
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Recording information of voice communication with each service call center |
a. |
Confirmation of inquiry contents |
b. |
Improvement of customer service quality and customer satisfaction |
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*Note: “Services related to G-BOOK” means Telematics Service provided by us such as G-BOOK and G-Link.
3. |
The jointly utilizing of Personal Information and third party provision by the opt-out procedure. |
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We do not jointly utilize personal information and provide to a third party by the opt-out procedure.
4. |
Anonymously Processed Information |
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- (1)
- Items of Personal Information included in the Anonymously Processed Information created by us are as follows.
- ・Location information of vehicle,
- ・Information regarding mileage of vehicle,
- ・Information regarding the driving control system of vehicle and operating status of the driven system
- ・Information regarding the operating status of vehicle equipment
- (2)
- Items of Personal Information included in the Anonymously Processed Information provided to a third party by us and its methods of providing are as follows.
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- ①Items of information
- ・Location Information of vehicle
- ・Information regarding Mileage of vehicle
- ・Information regarding the driving control system of vehicle and operating status of the driven system.
- ・Information regarding the operating status of vehicle equipment
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- ②Methods of providing
- Sending data, sending with recording mediums or sending documents
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5. |
Contact Information for Complaints for Handling of Personal Information |
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【Contact Window】
Complaints and consultation window
【Contact Information】
Address |
Nagoya Intercity 14th Floor, 1-11-11 Nishiki, Naka-ku, Nagoya, Aichi 460-0003 Japan |
Phone Number |
052-219-6700 |
E-mail |
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6. |
Name of the Accredited Personal Information Protection Organization and the Contact Information for Handling of Complaints |
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【Name】
JIPDEC
【The Contact Information for Handling of Complaints】
Personal Information Protection Consultation Service Office
Address |
Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo, 106-0032, Japan |
Phone Number |
03-5860-7565 / 0120-700-779 |
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7. |
Procedures to meet Requests for Disclosure and others |
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Please contact “Complaints and consultation window” set forth in “5. Contact information for complaints for handling of personal information” and follow their direction.
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