Handling of Personal Information

June 20, 2019
TOYOTA Connected Corporation

  1. Name or Position Name, Department, and Contact Information of Personal Information Protection Manager (or his/her Agent)

    Information Management General Manager
    (Chairman of the Information Management Committee)

    Contact Information:

    Address
    Nagoya Intercity 14th Floor, 1-11-11
    Nishiki, Naka-ku, Nagoya, Aichi 460-0003 Japan
    Tel.
    052-219-6700
    E-mail

  2. Purposes of Use of Personal Information

    • Type of Personal
      Informat­ion
    • Purpose of Use
    User Information of Services Related to G-BOOK
    Note(*)
    • Billing to users
    • Sending notices and providing information, etc. to users
    • Provision of G-BOOK services which use users’ personal information (such as provision of weather forecasts at the current location of vehicles)
    • Statistically processing and analyzing vehicle status information of users and utilizing it for database services (traffic information, etc.) for third parties, including users
    • Conducting surveys through questionnaires to users which enable us to conduct planning and development of products and services, or developing any measures for improving customer satisfaction, etc.
    • Any other purposes identified on this website when obtaining the personal information
    • Type of Personal
      Informat­ion
    • Purpose of Use
    User Information of GAZOO Shopping Mall and E-SUPPORT
    • Product, etc. shipment
    • Product billing
    • Responding to inquiries from users regarding a. and b.
    • Provision of information to users
    • Planning and developing new services, etc.
    • Type of Personal
      Informat­ion
    • Purpose of Use
    G-Station User Information
    • Personal authentication for usage of charging services
    • Billing for the paid charging services and other paid services
    • Taking necessary procedures for providing charging services and related services
    • Provision of necessary information for providing charging services conducted by installers of G-Station
    • Taking necessary procedures for implementing the G-Station bylaws
    • Providing information, etc. from us to users
    • Advertising G-Station or any other products and services which are provided by us
    • Researching to plan and develop products and services, or developing any measures for improving customer satisfaction, etc.
    • Any other purposes identified on this website when obtaining the personal information
    • Type of Personal
      Informat­ion
    • Purpose of Use
    H2V User Information
    • Personal authentication for usage of the H2V services
    • Taking procedures necessary for usage of the H2V services
    • Taking necessary procedures for implementing the H2V bylaws
    • Advertising and providing information, etc. from us to users
    • Researching to plan and develop products and services, or developing any measures for improving customer satisfaction, etc.
    • Type of Personal
      Informat­ion
    • Purpose of Use
    Employee Information
    (Current Employees)
    • Personnel management/education
    • Payment of salary, etc. (including procedures for taxes, pensions, insurance, etc.)
    • Operation and management of welfare programs
    • Management of safety and health
    • Any other employment management
      (including contact from us to employees necessary for business operations)
    • Type of Personal
      Informat­ion
    • Purpose of Use
    Employee Information
    (Former Employees)
    • Management of records of work, salary, health information, etc. from the period of employment
    • Responding to inquiries concerning social insurance, etc.
    • Payment of corporate pensions
    • Any other management related to former employees
      (including sending information to former employees from us)
    • Type of Personal
      Informat­ion
    • Purpose of Use
    Recruitment Applicants’ Information
    • Contact related to recruitment activities
    • Evaluation and screening of recruitment applicants
    • Type of Personal
      Informat­ion
    • Purpose of Use
    Personal Information Handling in Commissioned / Contract Operations
    • Drawing results in campaigns, etc. and sending prizes
    • Sending catalogs
    • Responding to inquiries concerning services (call center operations)
    • Development, operation and management of information systems
    • Type of Personal
      Informat­ion
    • Purpose of Use
    Recording information of voice communications with each service call center
    • Confirmation of inquiry contents
    • Improvement of quality of customer service and customer satisfaction

    “Services related to G-BOOK” means telematics services provided by us such as G-BOOK and G-Link.

  3. Joint Utilization of Personal Information and Provision to Third Parties By Opt-out Procedures.

    We do not jointly utilize Personal Information nor provide it to third parties by opt-out procedures.

  4. Anonymously Processed Information

    With regard to the following information held by the company, we create anonymously processed information that has been processed so as not to be able to identify a specific individual nor to be able to restore the personal information used for creating the anonymously processed information. Further, we plan to continue creating the same type of anonymously processed information in the future.

    1. Items of Personal Information included in the anonymously processed information created by us are as follows.

      • Location information of vehicles
      • Information regarding the mileage of vehicles
      • Information regarding the driving control systems of vehicles and operating status of driving systems
      • Information regarding the operating status of vehicle equipment
      • Date and time of vehicle accidents
      • Information regarding the situation of a vehicle accident
      • Situation of the informer and injured persons at the time of a vehicle accident
      • Vehicle condition at the time of a vehicle accident
      • Information regarding the vehicle type, name, and body color of a vehicle involved in an accident
      • Information regarding a vehicle accident site

    2. Items of Personal Information included in anonymously processed information provided to third parties by us and its methods of provision are as follows.

      1. ①Items of information
        • Location information of vehicles
        • Information regarding the mileage of vehicles
        • Information regarding the driving control systems of vehicles and operating status of driving systems
        • Information regarding the operating status of vehicle equipment
        • Date and time of vehicle accidents
        • Information regarding the situation of a vehicle accident
        • Situation of the informer and injured persons at the time of a vehicle accident
        • Vehicle condition at the time of a vehicle accident
        • Information regarding the vehicle type, name, and body color of a vehicle involved in an accident
        • Information regarding a vehicle accident site

      2. ②Methods of provision

        Sending data, sending in recording media or sending documents

  5. Contact Information for Complaints Concerning Handling of Personal Information

    Contact Office:
    Complaints and Consultation Office
    Contact Information:
    Address
    Nagoya Intercity 14th Floor, 1-11-11
    Nishiki, Naka-ku, Nagoya, Aichi 460-0003 Japan
    Tel.
    052-219-6700
    E-mail

  6. Name of the Accredited Personal Information Protection Organization and Contact Information for Handling of Complaints

    Name:
    JIPDEC
    Contact Information for Handling of Complaints:
    Personal Information Protection Consultation Service Office
    Address
    Roppongi First Building, 1-9-9
    Roppongi, Minato-ku, Tokyo, 106-0032, Japan
    Tel.
    03-5860-7565 / 0120-700-779

  7. Procedures for Responding to Requests for Disclosure, etc.

    Please contact the “Complaints and Consultation Office” described in “5. Contact Information for Complaints Concerning Handling of Personal Information” and follow the directions given.

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